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Refund & Returns Policy
Last updated: 17 August 2026
At Super Market 42, we want every order to be prepared accurately and delivered in good condition. If there is a problem with your order, please contact us as soon as possible so that we can assist you.
1. Damaged, Defective, Incorrect or Missing Items
If an item is damaged, defective, incorrect, not as described, or missing from your order, please contact us as soon as possible after delivery.
Please provide your order number and, where appropriate, photographs of the affected item. Depending on the circumstances, we may offer a replacement, partial refund or full refund.
Your statutory consumer rights are not affected by this policy.
2. Fresh and Perishable Products
Products that are liable to deteriorate or expire rapidly, including certain fresh, chilled, frozen or other perishable food and beverage products, are not subject to the standard 14-day right of withdrawal.
This does not affect your rights where an item is damaged, defective, incorrect or not as described.
3. Sealed and Hygiene-Sensitive Products
Sealed goods that are not suitable for return for health protection or hygiene reasons may not be returned after the seal has been broken.
4. Eligible Non-Perishable Products
For eligible non-perishable goods purchased online, consumers may exercise the applicable right of withdrawal within 14 days of receiving the goods, in accordance with applicable Greek and European Union consumer law.
Returned goods must be unused and, where applicable, unopened and in their original condition and packaging.
Please contact us before returning an item so that we can confirm eligibility and provide return instructions.
Unless otherwise agreed, the customer is responsible for the direct cost of returning eligible goods where the customer has been properly informed of this before purchase.
5. Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible.
If preparation or delivery has not yet begun, we will make reasonable efforts to cancel or modify the order.
Once an order containing fresh, perishable or specially prepared products has entered preparation or delivery, cancellation may no longer be possible for those items.
6. Yacht Provisioning Orders
Yacht provisioning orders may include fresh, chilled, frozen, perishable and specially prepared goods and are often prepared for a specific delivery date, yacht and berth.
If you need to change or cancel a yacht provisioning order, please contact us as early as possible. We will review the status of the order and inform you which items can still be changed, cancelled or refunded.
7. Refunds
Approved refunds will normally be returned to the original payment method used for the order.
For eligible statutory withdrawals, refunds will be handled in accordance with applicable consumer law. Where permitted by law, reimbursement may be withheld until the returned goods have been received or the customer provides evidence that they have been sent back.
After a refund has been processed, the time required for the funds to appear in your account may depend on your bank or card provider.
Where only part of an order is affected, a partial refund may be issued for the relevant item or items.
8. Delivery Information
Customers are responsible for providing accurate delivery and contact information.
For yacht deliveries, this may include the yacht name, marina or berth details, requested delivery date and a working telephone number.
If delivery cannot be completed because the information supplied is incorrect or incomplete, please contact us immediately and we will make reasonable efforts to find a solution.
9. How to Request Help, a Return or a Refund
Please contact Super Market 42 using the contact information published on our website.
Please include, where available:
- Your order number
- Your name and contact details
- A description of the issue
- Photographs where relevant
We aim to review requests as quickly as reasonably possible.
10. Statutory Rights
Nothing in this Refund & Returns Policy excludes or limits any consumer right that cannot legally be excluded or limited under applicable Greek or European Union consumer protection law.