Last updated: 26 July 2026
These Terms and Conditions apply to yacht provisioning orders placed through the Super Market 42 Kos website. By placing an order, you confirm that you have read and accepted these Terms and Conditions.
1. Business and Contact Information
Trading name: Super Market 42 Kos
Address: Vasileos Georgiou 42, Kos 85300, Greece
Telephone:
+30 22420 26015
Mobile / WhatsApp:
+30 694 283 6597
Email:
supermarket42kos@gmail.com
2. Yacht Provisioning Service
Super Market 42 Kos provides groceries, beverages and onboard essentials for yachts visiting Kos.
Online provisioning orders are intended for delivery directly to a yacht or berth at Kos Marina.
Complimentary delivery is available only for orders delivered to Kos Marina, unless a different arrangement has been expressly confirmed by our team.
3. Placing an Order
Customers may place an order without creating an account. You are responsible for providing complete and accurate information, including:
- Your full name.
- Your email address and telephone number.
- The yacht name.
- The berth number at Kos Marina.
- The requested delivery date and time.
- Any access instructions or special requests.
Submitting an order through the website does not guarantee that every selected product is available.
An order is considered accepted when it has been confirmed by Super Market 42 Kos by email, telephone, WhatsApp or another agreed communication method.
4. Product Availability and Substitutions
All products are subject to availability.
If a selected item is unavailable, we may contact you and suggest a similar product, brand, size or quantity.
We will not make a materially different substitution without your approval. If you do not accept the proposed alternative, the unavailable product will be removed from the order and any amount already paid for it will be refunded or deducted from the final total.
Product packaging, colour, label design or appearance may occasionally differ from the images shown on the website.
5. Prices and Payment
All prices are displayed in euros and include applicable VAT unless otherwise clearly stated.
The final amount payable will be displayed before the order is submitted. Customers will not be charged additional costs that were not disclosed before checkout.
Payment must be completed using one of the payment methods available during checkout.
An order may be delayed or cancelled if payment is declined, reversed or placed under review by the payment provider.
6. Delivery to Kos Marina
The customer must provide the correct yacht name, berth number, telephone number and delivery instructions.
The customer must ensure that an authorised adult is available at the yacht or berth to receive the order.
Delivery times are estimates. Delivery may be affected by product availability, preparation time, marina access, traffic, weather or other circumstances outside our reasonable control.
If the yacht, berth or customer cannot be located using the information provided, we will attempt to contact the customer using the telephone number supplied with the order.
Please inspect the order promptly upon delivery and report any missing, incorrect or visibly damaged items as soon as reasonably possible.
7. Alcoholic Products and Age Verification
Alcoholic products may only be purchased and received by adults who are legally permitted to purchase alcohol.
By ordering alcoholic products, the customer confirms that both the purchaser and the person receiving the delivery are at least 18 years old.
We may request valid proof of age before accepting or delivering an order containing alcohol. If adulthood cannot be verified, alcoholic products will not be supplied.
8. Complimentary Gift on Qualifying Orders
Where the promotion is available, customers placing a qualifying order with a value over €250 may select a complimentary beer or wine gift combination from the options shown during the ordering process.
Complimentary gifts are subject to product availability, have no cash value and cannot be exchanged for a cash discount.
Alcoholic gifts will only be supplied after any required age verification.
9. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate changes before preparation begins, but a change or cancellation cannot always be guaranteed once products have been selected, prepared or specially obtained for the order.
Any approved refund will normally be made using the original payment method, subject to the processing times of the payment provider.
10. Right of Withdrawal and Returns
Consumers may have a statutory right to withdraw from certain online purchases within 14 days.
However, this right may not apply to goods that deteriorate or expire rapidly, including many fresh, chilled, frozen and other perishable food products.
The right of withdrawal may also cease to apply to sealed products that cannot be returned for health protection or hygiene reasons once their seal has been opened.
For eligible non-perishable products, all mandatory rights provided by Greek and European Union consumer law remain unaffected.
Before returning any product, please contact us so that we can confirm whether it is eligible for return and provide the appropriate instructions.
11. Incorrect, Missing, Damaged or Defective Products
If an item is missing, incorrect, damaged or defective, contact us promptly with your order details.
Where practical, we may ask for photographs of the affected product or packaging.
Depending on the circumstances, we may offer a replacement, correction, price reduction or refund.
Nothing in these Terms limits any statutory rights or legal guarantees available to the customer.
12. Allergies and Product Information
Product descriptions and images are provided for general information. Ingredients, allergens, nutritional information and manufacturing processes may be changed by the product manufacturer.
Customers with allergies, intolerances or dietary restrictions must check the product label before consumption.
Please contact us before ordering if you require additional information about a product. We cannot guarantee that products have been prepared or packaged in an environment free from particular allergens.
13. Storage of Products After Delivery
Responsibility for the products passes to the customer when the order has been delivered and accepted at the yacht or berth.
The customer is responsible for storing chilled, frozen, fresh and perishable products at appropriate temperatures immediately after delivery.
We are not responsible for deterioration caused by unsuitable storage, delay in refrigeration or failure to follow the manufacturer’s instructions after delivery.
14. Customer Responsibilities
The customer agrees:
- To provide accurate contact and delivery information.
- To be available or appoint an authorised adult to receive the order.
- To check product labels before use or consumption.
- To notify us promptly about delivery or product problems.
- Not to misuse the website or interfere with its operation.
- Not to place fraudulent or unauthorised orders.
15. Website Availability
We try to keep the website accurate and available, but we cannot guarantee that it will operate without interruptions, technical problems or temporary errors.
We may update product information, prices, availability and website content where reasonably necessary.
16. Liability
Nothing in these Terms excludes or restricts liability where exclusion or restriction would be prohibited by law.
Subject to mandatory consumer law, Super Market 42 Kos is not responsible for loss caused by incorrect information provided by the customer, unsuitable product storage after delivery or circumstances outside our reasonable control.
17. Personal Data
Personal information supplied through the website or during an order is processed in accordance with our Privacy Policy and Cookie Policy.
18. Applicable Law
These Terms and Conditions are governed by Greek law.
Customers retain all mandatory rights available under Greek and European Union consumer protection law.
19. Changes to These Terms
We may update these Terms and Conditions when our services, website, payment methods or legal obligations change.
The version applicable to an order is the version available when the order is placed.
20. Contact Us
For order assistance, changes, cancellations or complaints, please contact:
Super Market 42 Kos
Vasileos Georgiou 42, Kos 85300, Greece
Telephone:
+30 22420 26015
Mobile / WhatsApp:
+30 694 283 6597
Email:
supermarket42kos@gmail.com